Return Policy

Order Processing & Cancellation

At Electrovastore, we are committed to delivering appliances that make your life more comfortable and convenient. Every order undergoes a thorough pre-shipment inspection to ensure it meets our high standards of quality and functionality. To guarantee you receive a product that is truly "ready to use and buy with confidence," our order processing typically takes 3-5 business days, which is longer than many standard online retailers. During peak seasons such as holidays or major sales events, please allow 2 business days for processing due to increased order volumes and our meticulous quality control procedures. If you need to cancel your order, you must contact us via email within 24 hours of placing it. After this period, your order enters our fulfillment pipeline and cannot be canceled, as we begin preparing your appliance for its journey to your home. However, our generous return window provides ample flexibility should your needs change.

Returns & Exchanges

We stand firmly behind the quality and performance of our home appliances and kitchen equipment. To ensure you have sufficient time to thoroughly test and evaluate your purchase in your own home environment, we offer a 30-day return window from the date of delivery. This extended period, well beyond the common 14-day policy, reflects our "buying with confidence" promise. Items must be returned in brand-new, unused, and resalable condition with all original packaging, accessories, manuals, and protective materials intact. For exchanges, you have the same 30-day period. Please initiate any return or exchange request through our website portal at www.electrovastore.com. Please note that certain items, such as opened software, personalized goods, or final sale products clearly marked as "Non-Returnable," are excluded from this policy.

Return Conditions & Inspection

To maintain our commitment to providing "high-quality" products to every customer, all returns are subject to a rigorous inspection upon arrival at our facility. To qualify for a refund or exchange, the returned item must: (1) Be in its original, undamaged condition with no signs of installation, use, or wear; (2) Include all parts, components, cables, and accessories that were originally included; (3) Be packed securely in its original manufacturer's box with all protective inserts to prevent damage in transit. Appliances showing any marks, scratches, water residue, or missing components will not be accepted. If a return does not meet these conditions, we will contact you and may either send the item back to you at your expense or issue a partial refund reflecting the item's diminished value, at our discretion.

Refund Processing Timeline

Our goal is to process your refund promptly once we receive and inspect your return. After we confirm the returned item is in acceptable condition, we will initiate the refund to your original payment method. This process typically takes 3-5 business days for our internal processing. Please note that after we issue the refund, it may take an additional 5-10 business days for the funds to be posted by your bank or credit card company, depending on their policies. The refunded amount will be for the cost of the product(s) only. Original shipping and handling fees are non-refundable, and you are responsible for the cost of return shipping unless the return is due to our error (e.g., we shipped the wrong or a defective item).

Shipping Responsibilities for Returns

Customers are responsible for all return shipping costs and for ensuring the item is packaged securely to prevent damage during its return journey. We strongly recommend using a trackable and insured shipping service, as Electrovastore cannot be held liable for return packages that are lost, damaged, or stolen in transit. If you are returning an item due to an error on our part or because it arrived damaged or defective, we will provide you with a prepaid return shipping label and full instructions. For high-value exchanges, we may offer a prepaid label option, with the cost deducted from your refund if the label is issued but not used.

Damaged, Defective, or Incorrect Items

Your satisfaction and safety are our top priorities. If your appliance arrives damaged, is defective, or is not the item you ordered, please contact us immediately within 7 days of delivery. Email our service team at service@electrovastore.com with your order number and clear photographs or videos detailing the issue. Upon verification, we will promptly arrange for a free return, and at your choice, expedite a replacement (subject to availability) or issue a full refund including any original shipping charges. This exception to our standard policy underscores our dedication to ensuring every product you receive lives up to our promise of making your life more comfortable.

Special Circumstances & Final Sale Items

All clearance items, open-box products, and specially discounted bundles are considered final sale and are not eligible for return or exchange unless they arrive damaged or defective. For purchases made during major promotional periods (e.g., Black Friday through Cyber Monday), the standard 30-day return window applies; however, please be aware that refund processing times may be extended to 5-7 business days due to high volume. Electrovastore reserves the right to refuse a return or exchange for any item that does not meet the conditions outlined in this policy or to limit future transactions with customers who demonstrate habitual return behavior that abuses this policy.

Contact Information

For any questions regarding this Refund Policy, to request a Return Authorization, or to report an issue with your order, please contact our dedicated Customer Care team. We are here to help ensure your experience is smooth and satisfactory. The best way to reach us is via email at service@electrovastore.com. Please include your order number in all correspondence for faster service. You can also find helpful resources and initiate returns through our website at www.electrovastore.com. We strive to respond to all inquiries within 48 business hours.

Business Address:20 Hereford Avenue,GLENMORE PARK NSW 2745,Australia

Phone:+61 450272595